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Carisbrooke Re-Opening Information

Everyone at the Carisbrooke Dental Practice would like to say thank you for your support and patience over the last few months. Whilst many things have changed, one thing has remained the same; our commitment to our patients’ safety.

We welcome the announcement that dental practices are able to re-open in a limited capacity from 8th June onwards. We ask for your continued patience until we have clearer guidance from the dental regulatory bodies about the types of treatment we are able to provide, and with what types of control measures. With this in mind, we will not reopen on 8th June 2020. We will continue to keep you up to date with our official reopening date once the new guidance has been announced.

Infection control has always been paramount at Carisbrooke Dental, and even more so now. Our infection control processes are applied so that when you receive care, it’s both safe and comfortable. We understand that our patients may have concerns about what a visit to the Carisbrooke Dental Practice will be like with these new measures in place, so we have provided information below to explain what will happen.

Before your appointment

  • 24 hours before your appointment one of our team will call you to carry out an important wellbeing check – this is a perfect time to ask any questions you might have about your visit.
  • An email will be sent containing a link where you will be asked to update your medical history and complete a screening questionnaire.
  • Payment will be taken before your visit to reduce the number of interactions in the practice. A statement will be emailed to you.

On the day of your appointment

  • Please ensure you call us if your wellbeing has changed since the practice last spoke to you.
  • We are trying to limit the use of our bathrooms so please make use of your facilities at home before attending your appointment.
  • The usual Carisbrooke refreshments (tea and coffee) will be unavailable.
  • Please only bring your essential belongings with you.
  • Please call the practice when you arrive and stay in your car. When we are ready for your appointment we will invite you into the building.

Entering the practice

  • When we are ready for your appointment, we will call you to invite you to enter the building.
  • You will be greeted at the front of the building where your temperature will be taken and you will be asked the same screening questions again.
  • You will be required to wash your hands and wear a clinical mask.
  • You will be asked to leave your personal belongings at reception.
  • You will be taken directly to the surgery; our staff will ensure social distancing takes place at this stage.
  • We will limit the interaction between our staff and patients.

During your appointment

  • You will be greeted at the surgery door and asked to take a seat. Unfortunately in surgeries social distancing cannot practically take place, so our surgery staff will wear appropriate PPE.
  • Each surgery has been fitted with state of the art air filtration systems which have been specifically designed to kill airborne viruses, including COVID-19.
  • You will be given a disinfectant mouth wash to use, and similar solution will be used to clean around your mouth and nose.
  • After treatment you will be asked to put your clinical mask back on and be led out of the building.
  • The treatment room will then be rigorously cleaned to our high standards, including some new enhanced measures.

We hope that this information provides reassurance and helps you to better understand what will happen during your visit. We would ask that if you have any queries or questions regarding our reopening that you refrain from calling the practice and instead send an email to appointments@carisbrookedental.co.uk; we will endeavour to respond as quickly as possible.

Since 1899 we have provided exceptionally high quality dental care and treatments, and we will continue to do so. We look forward to seeing you soon.